Data isn’t perfect, but our guarantee is.
We stand by the information provided by our business and consumer databases. However, we also recognize that no database is 100% perfect. Businesses close, job titles change, and consumers continue to move every year. Our records will continue to change as people change their lives.
We offer a 100% satisfaction guarantee. You will receive a full refund for any portion of your list that’s undeliverable, out of date, or disconnected. If the percentage of bad data exceeds 8%, you’ll get $0.40 for every bad record beyond that percentage.
Returned mail must be postmarked within 90 days of purchase. Only one refund allowed per purchase. Lists purchased for fax and email purposes are not covered. We have the right to verify that the data was purchased from dataaxlecanada.ca. Refund payments will not be made in excess of the original list purchase. Mail pieces refused by the addressee that contain accurate addresses are not covered. Only dataaxlecanada.ca U.S. Business, U.S. Consumer, New Business, New Mover, New Homeowners, Canadian Business databases are covered. Lists not compiled by Data Axle or that contain third-party and brokered data are not covered; these include, but are not limited to: Nurses, Fleet Owners & Operators, Executives by Ethnicity, Boat Owners, College Students, High School Students, Magazine Subscribers, Military Veterans, Motorcycle Owners, Newborns & Prenatal, Occupant/Saturation Lists, RV Owners, and Teachers. Guarantee is offered for a limited time only and can be ended or modified without further notice.